Contact Customer Service

For these issues...	Contact
For Score Report Users Username/password issues Changes to access permissions (such as which school/program data you can access and whether you can view test-taker photos)	Account Recovery Tool or Your School Site Administrator If you don’t know who your School Site Administrator is, please e-mail the GMAT® School Associate Manager at gmatprogram@gmac.com. You may also call 1-866-706-0403 or 1-703-668-9603.
For School Site Admins Changes to institution, school, or program information (including addition/removal of programs and ability to view test-taker essays) Issues related to activating/deactivating a website user account Questions about the Terms of Use Agreement Ideas for site enhancements	GMAT® School Associate Manager at gmatprogram@gmac.com. You may also call 1-866-706-0403 or 1-703-668-9603.
For Technical Issues Problems accessing, searching for, or displaying score reports or photographs Problems downloading score reports (PDF files or data files) Technical issues, such as problems related to specific pages of the site Issues related to modifying your School Site Administrator profile	Send an email to: GMATtechsupport@pearson.com Contact the Pearson VUE Technical Response Team in the US (toll-free) at 1-833-246-4826. Additional technical support phone numbers are available at pearsonhelp.com.

For these issues...

Contact

For Score Report Users

Username/password issues
Changes to access permissions (such as which school/program data you can access and whether you can view test-taker photos)

Account Recovery Tool or Your School Site Administrator

If you don’t know who your School Site Administrator is, please e-mail the GMAT® School Associate Manager at gmatprogram@gmac.com. You may also call 1-866-706-0403 or 1-703-668-9603.

For School Site Admins

Changes to institution, school, or program information (including addition/removal of programs and ability to view test-taker essays)
Issues related to activating/deactivating a website user account
Questions about the Terms of Use Agreement
Ideas for site enhancements

GMAT® School Associate Manager at gmatprogram@gmac.com.

You may also call 1-866-706-0403 or 1-703-668-9603.

For Technical Issues

Problems accessing, searching for, or displaying score reports or photographs
Problems downloading score reports (PDF files or data files)
Technical issues, such as problems related to specific pages of the site
Issues related to modifying your School Site Administrator profile

Send an email to: GMATtechsupport@pearson.com

Contact the Pearson VUE Technical Response Team in the US (toll-free) at 1-833-246-4826. Additional technical support phone numbers are available at pearsonhelp.com.

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